Q) How long do the items take to dispatch and be delivered?
A) This typically is within 3-5 working days. Once your order is placed we aim to dispatch the item as soon as possible. Most orders are dispatched within 1-2 working days of receiving the order and our standard delivery can take up to 2 working days for delivery to the UK and usually 5 working days to rest of the world. If you require an even faster delivery service please choose our expedited shipping option at checkout.
Q) How do you ensure that the items will arrive in perfect condition.
A) All British Essentials orders are carefully packaged to ensure a safe delivery. We have selected our couriers with excellent track records to ensure your items will be with you in perfect condition. Please do note that once we have dispatched your item from our warehouse the handling of the item is no longer in our control.Therefore on the odd occasion that your item does arrive in less than perfect condition, we ask you do not send the item back with the courier, but to first send us an email informing us of the problem. You will also need to attach a photo to your email so we can further investigate the matter. Once your email is received we usually rectify the situation by sending out a replacement or offer you a refund.
Q) Will I be responsible for additional charges i.e custom charges?
A) Any additional charges including customs clearance must be borne by you as each country’s customs policies vary widely. As a result we have no control over what these charges may be. Therefore please contact your local customs office for further information and any additional guidance.